Looking for ITL Process Analyst // Franklin Lakes, NJ

Position: ITL Process Analyst
Location: Franklin Lakes, NJ
Duration: 6 Months+

Job Description:

.         Identify gaps and differences in existing processes relative to the workflow in ITSM 7.6

.         Work with Corporate Trainers to provide content for training

.         Typical responsibilities include complex data mining, trend analysis, metric and report production, process maturity and compliance assessment, process flow charting, and iterative process activities

.         Influences stakeholders that cross multiple functionalities for process development, implementation, and support.

.         Drives creation of process requirements, functional requirements, and validation of solutions.

Requirements:

.         Candidate must have a strong understanding of ITIL processes. Specifically Incident Management and Service Request Fulfillment

.         Strong understanding of BMC ITSM 7.6 Remedy tool

Have an excellent working relationship with Global Process Owners and Process Management team.